Cancellation & Refund Policy

This Cancellation & Refund Policy explains how you can cancel your ReCallSync subscription and the circumstances under which refunds may be issued. We believe in transparency and fairness in all our business practices.

1. Subscription & Billing Overview

1.1 Payment Processing

• • All payments are processed securely through Razorpay
• • Subscriptions are billed automatically each month on the same date as your initial subscription
• • All charges are processed in USD
• • You will receive an email confirmation for each successful payment

1.2 Billing Cycle

Your billing cycle begins on the date you first subscribe and renews monthly thereafter. For example, if you subscribe on the 15th of the month, you will be charged on the 15th of each subsequent month.

2. Cancellation Terms

2.1 How to Cancel

You can cancel your ReCallSync subscription at any time using any of the following methods:

• • Self-Service: Log into your account and go to Account Settings > Subscription > Cancel Subscription
• • Email Support: Send a cancellation request to fusionsyncai@gmail.com with your account email
• • Phone Support: Call us at +91 7973151386 during business hours

2.2 When Cancellation Takes Effect

2.3 Cancellation Confirmation

Once you cancel your subscription, you will receive an email confirmation within 24 hours containing details about your final billing date and data retention timeline.

3. Refund Policy

3.1 Money-Back Guarantee

3.2 Refund Request Process

To request a refund within the 7-day guarantee period:

1. 1. Email us at fusionsyncai@gmail.com with the subject line “Refund Request”
2. 2. Include your account email address and subscription start date
3. 3. Our team will process your request within 1-2 business days
4. 4. You will receive a confirmation email once the refund is initiated

3.3 Refund Processing Time

• • Refunds are processed back to your original payment method
• • Credit/Debit Cards: 5-10 business days (depending on your bank)
• • Bank Transfers: 3-7 business days
• • Processing times may vary based on your financial institution's policies

3.4 Refund Restrictions

4. Post-Cancellation Data Retention

4.1 Grace Period (30 Days)

After your subscription ends, we provide a 30-day grace period during which:

• • Your account data is safely stored and can be easily reactivated
• • You can export your data (leads, campaigns, reports) at any time
• • You can resubscribe and regain immediate access to all your data
• • No additional charges apply during this grace period

4.2 Data Export Options

Before or during the grace period, you can export your data in the following formats:

• • Leads & Contacts: CSV, Excel formats
• • Campaign Data: JSON, CSV formats
• • Reports & Analytics: PDF, CSV formats
• • Email Templates: HTML, Text formats

4.3 Permanent Data Deletion

After the 30-day grace period:

• • All your account data will be permanently and securely deleted
• • This deletion is irreversible and cannot be undone
• • We may retain minimal billing records for tax and accounting purposes as required by law
• • You can request immediate deletion by contacting our support team

4.4 Extended Retention (Upon Request)

If you require extended data retention for compliance or legal reasons, please contact us before the end of the grace period. We can arrange extended retention under a separate data storage agreement.

5. Special Circumstances

5.1 Service Disruptions

In the rare event of extended service disruptions (more than 24 consecutive hours of downtime), we may provide account credits or prorated refunds at our discretion, calculated based on the duration of the service interruption.

5.2 Failed Payments

If a payment fails due to insufficient funds or expired payment methods:

• • We will attempt to charge your payment method up to 3 times over 10 days
• • Your account will be suspended if payment cannot be processed
• • You have 30 days to update payment information and reactivate your account
• • After 30 days, your account will be subject to the standard cancellation and data retention policy

5.3 Account Violations

Accounts suspended or terminated for violations of our Terms of Service are not eligible for refunds. This includes but is not limited to spam activities, fraudulent behavior, or misuse of our platform.

6. Contact & Support

For any questions about cancellations, refunds, or this policy, please contact our support team:

7. Policy Updates

We may update this Cancellation & Refund Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by email and update the “Effective Date” at the top of this page. Continued use of ReCallSync after policy changes constitutes acceptance of the updated terms.

8. Legal Compliance

8.1 Consumer Rights

This policy does not affect your statutory rights as a consumer under applicable laws. In some jurisdictions, you may have additional rights regarding cancellations and refunds that supersede this policy.

8.2 Governing Law

This policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Kurukshetra, India, as outlined in our Terms of Service.

8.3 Payment Processor Compliance

Our refund processing complies with Razorpay's terms and conditions. Refund timing may be subject to your payment method's processing requirements and your financial institution's policies.